A traditional colour product is like paint. It covers the skin to create a smoother appearance.

Well Kept // Advanced Eye Serum is more like the finish on a privacy window. It finds the optimum balance between reflecting enough light to improve the appearance and allowing some through to create a more natural look.

Traditional reflective products are more silver and achieve a brightening effect. However, our particles have been engineered with incredibly subtle hues tailored to different skin tones to ensure they blend perfectly to achieve a natural appearance.

We aim to avoid using plastic in all of our packaging. Lids are essential to replace as they often have to be made out of plastic, which is so hard that they are impossible to recycle. Here is how to use our plastic-free tube:

1. Snap off the spout at the end of the tube the first time you use it. 
2. When you have finished using the product, turn the spout over and use it as a cork to seal it.
3. Tap the cork on the table a few times to ensure it is safely in place.

We carried product prototypes around in our pockets for over three months to ensure the cork was an effective sealing mechanism. Enjoy using your product, knowing that it is packaged in 100% recyclable material.

US SHIPMENTS

STANDARD SHIPPING: We are pleased to offer free Standard shipping on all US orders $75 and over. For orders under $75, Standard Shipping is $5.

• Orders shipped with Standard shipping are shipped via USPS and are typically delivered in 2-4 business days after processing.
• Orders for P.O. Boxes will be shipped via USPS and are delivered within 5-14 business days.
• Orders for APO/FPO/DPO and US territories are delivered within 14-21 days via USPS.

EXPRESS SHIPPING: We offer flat rate Express shipping for $15. For in stock items, orders placed by 1:00 p.m. EST Monday–Friday will be processed and shipped the same day. Orders placed after 1:00 p.m. EST will be processed and shipped the next business day.

• Orders shipped via Express are delivered 1-2 business days after the order was shipped.
• Orders for P.O. Boxes, APO/FPO/DPO and US territories are not eligible for Express service.
• Express shipping does not include weekend delivery.

UK SHIPMENTS

UK STANDARD SHIPPING: We offer flat rate UK Standard shipping for £5.

• Orders shipped with UK Standard shipping are typically delivered in 3-5 business days after processing.

UK EXPEDITED SHIPPING: We offer flat rate UK Expedited shipping for £15. For in stock items, orders placed by 1:00 p.m. EST Monday–Friday will be processed and shipped the same day. Orders placed after 1:00 p.m. EST will be processed and shipped the next business day.

• Orders shipped via UK Expedited shipping are delivered 1-3 business days after the order was shipped.
• Express shipping does not include weekend delivery.

EU SHIPMENTS

STANDARD EUROPEAN SHIPPING: We offer flat rate Standard European shipping for €5.

• Orders shipped with Standard European shipping are typically delivered in 5-7 business days after processing.

EUROPEAN EXPEDITED SHIPPING: We offer flat rate European Expedited shipping for €15. For in stock items, orders placed by 1:00 p.m. EST Monday–Friday will be processed and shipped the same day. Orders placed after 1:00 p.m. EST will be processed and shipped the next business day.

• Orders shipped via European Expedited shipping are delivered 1-3 business days after the order was shipped.
• Express shipping does not include weekend delivery.

INTERNATIONAL SHIPMENTS

STANDARD INTERNATIONAL SHIPPING: We offer flat rate Standard International shipping for £23.99.

• Orders shipped with Standard International shipping are typically delivered in 3-17 business days after processing.

If you’re not satisfied with a product, we will provide you a refund for the cost of that product (excluding any additional fees). Contact Customer Support on our site or in writing via info@theycode.com within 30 days of your order delivery date.

Please Note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time full-size orders. 

INSTRUCTIONS

If you are a first-time buyer and would like to activate your 30 Day Money Back Guarantee, just follow the steps below:

1. Email info@theycode.com to request a refund and to receive the return address. Include a copy of your receipt (or a note with your order number, name, email address, phone number)
2. On receipt of the items you will receive a refund, this can take between 3-5 business days to be reflected in your account. Refunds can only be made to the original payment method.
3. Existing users who create a secondary account with a different email address will not be eligible for the 30 Day Money Back
   Guarantee.